Support Models

Plans and Pricing

Areas Supported: Core HCM, Learning, Talent & Performance, Talent Optimization, Recruiting, Security, Reporting.

Office Hours

$150

/hour

No-commitment, pay-as you go, appointment driven support, when you need it.

Project +

Best Value

Clearly defined scope of work with project deliverables, milestones and timeline.

Custom Solutions

Customize a support package for your unique business needs, including:

Compare Plans

Office Hours

Project+

Custom

Demonstrate and Explain product features

Gain better understanding of your enabled features and capabilities, and identify gaps in functionality

Review feature configuration with “how-to” support

Deep-dive your existing configuration and learn how to perform administrative tasks

Answer specific questions and troubleshoot issues

Resolve outstanding issues and drive future self-sufficiency

Plan for release feature adoption

Help with planning feature adoption, including understanding impacts to current configuration and user experience

Access to your tenant for hands-on feature configuration

Grant access to your environment to deliver custom solutions

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Custom Reporting & Dashboard Configuration

Advanced reporting and customized dashboards to optimize use the user experience for your organization

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Knowledge Transfer Workshops & Documentation

Product documentation, deployment guides, and hands-on workshops for your key product owners

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Hypercare Support

Continued support during stabilization period after go-live

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Change Management & User Adoption Support

Dedicated support and resources (webinars, Q&A sessions) through the Change Management and User Adoption process

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End User Training

eLearning content, video demos, print and email communications, and more

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Release Readiness & Feature Adoption

Plan for upcoming releases and feature enablement

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Pre-paid bucket of AMS Hours

Use these hours for break/fix issue resolution, general support requests or feature enablement

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